Return And Exchanges
Here at Dominique Cosmetics, we pride ourselves on providing high-quality products to all of our customers. For that reason, your satisfaction and happiness are our top priority, even in the process of returning or exchanging our products.
If you are not feeling completely satisfied with your purchase for any reason, please email our customer service team at Support@dominiquecosmetics.com for support.
- To begin a return or exchange claim, contact our customer service team as soon as possible at Support@dominiquecosmetics.com
- All eligible item(s) must be returned within 14 days after your confirmed delivery date with receipt.
- Any opened or slightly used product(s) are not refundable; but can be eligible for store credit or be exchanged.
- Under certain circumstances, if you’re still requesting a refund from returned item(s) that are found to be used or opened, your return will be subjected to an 85% restocking fee from your original payment.
- For any further questions, please email Support@dominiquecosmetics.com
- Any additional shipping cost from shipping out returning item(s) are not refundable
- For a successful delivery, we also operate with Route to guarantee your shipping satisfaction. Purchasing the Route protection with your order will guarantee you protection against loss, theft, or damage.
- If any issues arise with your shipment, simply go to https://claims.route.com to begin the claim process. You will need your email address and your Route or Dominique Cosmetics order number.
- All sale items are FINAL SALE
Products under warranty should be handled with care.
If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
Products are stocked up on a regular basis.
If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!