Return And Exchanges

Here at Dominique Cosmetics, we pride ourselves on providing high-quality products to all of our customers. For that reason, your satisfaction and happiness are our top priority, even in the process of returning or exchanging our products. 

If you are not feeling completely satisfied with your purchase for any reason, please email our customer service team at Support@dominiquecosmetics.com for support. 

Return Policy

• To begin a return or exchange claim, contact our customer service team as soon as possible at Support@dominiquecosmetics.com 
• All eligible item(s) must be returned within 14 days after your confirmed delivery  date with receipt. 
• Any opened or slightly used product(s) are not refundable; but can be eligible for store credit or be exchanged. 
• Under certain circumstances, if you’re still requesting a refund from returned item(s) that are found to be used or opened, your return will be subjected to an 85% restocking fee from your original payment.
• For any further questions, please email Support@dominiquecosmetics.com

Additional Information

• Any additional shipping cost from shipping out returning item(s) are not refundable
• For a successful delivery, we also operate with Route to guarantee your shipping satisfaction. Purchasing the Route protection with your order will guarantee you protection against loss, theft, or damage. 
• If any issues arise with your shipment, simply go to https://claims.route.com to begin the claim process. You will need your email address and your Route or Dominique Cosmetics order number.